faq

Vehicle Owner Renewal Preference - Paper

Please note that with USPS paper renewal reminders, you may fail to receive your Courtesy Renewal Reminder due to moving or failed postal delivery.

Also, regular mail may be lost or stolen, even if the delivery did not fail. 

Category: 
Sticker Details
Site section: 
City Stickers

Dogs Not Available For Sale

Certain Dog Emblems are only available for sale in person and can only be updated in person at City Clerk locations, such as those for Government or Guide dogs. 

Please call us at 312-74C-LERK (312-742-5375) if you have any questions before visiting our Office.

Category: 
Purchase Options
Site section: 
Dog Registration

Daily Pass Error Code - B2 Name/Address Wrong?

If the name or address listed above is incorrect in any of the following ways:

  • Name is wrong or misspelled
  • Address is wrong

Please help us correct your record by emailing the following information to Ezbuy@cityofchicago.org:

  • First Name
  • Last Name
  • Address

AND attach one of the following to the email:

  • A copy of your unexpired Illinois Driver's License (showing the complete and correct address)

- OR -

  • a copy of your Driver's License, U.S. Passport or US Military ID, or matricula

      ALONG WITH a copy of any of the following documents that bears the same name and shows the updated and complete address:

  • Current mortgage or lease
  • A bill for any of the following utilities/services/fees:
    • Property tax
    • Water, gas, or electric
    • Landline phone
    • Satellite or cable television
    • USPS Change of Address Confirmation

Within 48 hours, the Office of the City Clerk will create/update your resident profile, and then reply to your email to notify you to try purchasing again. Please note that if you proceed with purchasing daily passes for an inaccurate name/address, you risk significant delays in receiving your Residential Daily Parking Passes. Residential Daily Parking Passes returned to our office cannot be re-mailed to a new name or new address.

Category: 
Error Corrections
Site section: 
Daily Permits

Dog Registration Terms and Conditions

City of Chicago Dog Emblem Terms and Conditions

1. Dog vaccination information is self-reported for online purchases. The Office of the City Clerk is not liable if the owner provides false information.

2. The dog's rabies vaccination must expire at least 2 years from the purchase date to purchase a 3-year emblem.

3. Dog Emblems typically expire at the same time as the rabies vaccination, unless you choose the 1-year emblem and have time remaining before the rabies vaccination expiration.

4. The Office of the City Clerk does not prorate Dog Emblems.

5. Online purchases require that the owner must provide their contact information, including email and phone number. This information is solely used for contacting the owner on matters regarding their dog, such as if it is lost. The Office of the City Clerk will not share the owner's contact information.

6. Seniors must be 65 before Term Start to qualify for a senior discount.

7. Once an order is placed online, IT CANNOT BE CANCELLED.

8. The Office of the City Clerk does not offer refunds on Dog Emblems.

9. The Office of the City Clerk shall not be held liable for any improper or incorrect use of the information described and/or contained herein and assumes no responsibility for anyone's use of the information.

Category: 
Emblem Details
Site section: 
Dog Registration

Daily Pass Error Code - F6

Please email a copy of your unexpired photo ID and recent proof of address to Ezbuy@cityofchicago.org or bring your documentation in person to a City Clerk location

Acceptable documentation include: 

A current Illinois Driver/s License/State ID; OR, 

• Any government-issued photo ID, such as a U.S. Passport, U.S. Military ID, or Matricula; AND

• Any of these following documents that are current* and include the same name and the updated and complete address:

  • A current mortgage, lease, or property deed;
  • A bill for any of the following utilities or services:
    • Property tax;
    • Water, gas, or electric;
    • Landline phone (cell phone bill not accepted);
    • Satellite or cable television; OR o USPS Change of Address Confirmation. *Documents no more than 6 months old and unexpired IDs are considered current.

If you previously received an Aldermanic Letter of Exception, please contact your Alderman's office for more information <Ward lookup link>.

Category: 
Error Corrections
Site section: 
Daily Permits

Dog Vaccination Expiration

Please select the expiration date of your dog's rabies vaccination. Please be aware that you will only be able to purchase a 3-year emblem if your rabies vaccination expires at least 2 years from the date of purchase.

Category: 
Emblem Details
Site section: 
Dog Registration

Dog Remove Record

If you would no longer like to purchase a Dog Emblem for this dog and would like to remove this dog from your Owner Record, please click "Remove".

Category: 
Emblem Details
Site section: 
Dog Registration

Dog Owner Code Search - No Results

No Matching records have been found for the Owner Code and Last Name you have provided. Please be sure to enter the Owner Code and Last Name used in your previous purchase. If you do not know your Owner Code, please go back and click "No" to search with your Last Name, Email, and Street Name. If you have any further questions or are unsure of what information was used when purchasing your original dog emblem, please call 312-74C-LERK (312-742-5375) or email ezbuy@cityofchicago.org.

Category: 
Emblem Details
Site section: 
Dog Registration

Store Location Search

The Store Locator allows you to search for locations where you can purchase Office of the City Clerk products in person. Please select which product or transaction type you require. If you are unsure of which product you should purchase, please click here for more details.

Category: 
General
Site section: 
Store Locator

Deliverability Terms & Conditions

1. The Office of the City Clerk cannot guarantee delivery of online orders to residents who provide an invalid or non-standard USPS address. Customers should also make sure to provide their unit number, delivery cannot be guaranteed if the customer fails to provide a unit number.
2. The Office of the City Clerk cannot mail to addresses outside of the United States of America.
3. A City Vehicle Sticker with Residential Zone Parking and Residential Daily Permits cannot be purchased online with an invalid or non-standard USPS address, nor with an address outside of the City of Chicago.
4. Once an order is placed online, IT CANNOT BE CANCELLED, nor can the shipping address be updated. 

Category: 
General
Site section: 
City Stickers

Dog Search Results - Already Purchased

This emblem is not available for sale as it has been previously purchased and has not yet expired. If you have updated your Dog's Rabies Vaccination and would like purcchase a new emblem to reflect the current Rabies Vaccination expiration date, please click on the "EDIT" button.

Category: 
Emblem Details
Site section: 
Dog Registration

Dog Emblem Types

  • RS1/RS3: Regular Sterilized 1 year/3 years. These emblem types are available for dogs that have been sterilized.
  • RU1/RU3: Regular Unsterilized 1 year/3 years. These emblem types are available for dogs that have not been sterilized.
  • SS1/SS3: Senior Sterilized 1 year/3 years. These emblem types are available for senior owners with dogs that have been sterilized.
  • SU1/SU3: Senior Unsterilized 1 year/3 years. These emblem types are available for senior owners with dogs that have not been sterilized.
Category: 
Emblem Details
Site section: 
Dog Registration

Dog Vaccination Expired

The current Rabies Vaccination on file for this dog is expired. If you have updated your Rabies Vaccination and have a new expiration date, please click "Edit" to update the Rabies Vaccination expiration date.

Category: 
Error Corrections
Site section: 
Dog Registration

Dog Owner Fields Search - No Results

No matching records were found with that Last Name, Email, and Street Name. If you have purchased a Dog Emblem in the past, please make sure to enter the same information you provided in your previous purchase.

If this is your first Dog Emblem purchase, please verify that you have entered a valid email, and then click on "Add New Owner." Click here for help.

Category: 
Emblem Details
Site section: 
Dog Registration

Dog Owner Code

The Owner Code is located on the top portion of your Dog Registration receipt. If you have previously purchased a Dog Emblem, your owner code will be located on the receipt from your first purchase.

If you cannot locate your Owner Code, or you are registering your dog for the first time, please click "No."

Category: 
Emblem Details
Site section: 
Dog Registration

Daily Passes Expiration

Please note that Daily Permits will expire on 12/31/2017. We do not offer refunds for Daily Permits. Please purchase as many as you may need prior to the expiration date. Please visit our website for more information about Residential Zone Permits and to view the Terms & Conditions.

Category: 
Permit Details
Site section: 
Daily Permits

Confirm Resident Information

Why can't I update my name and address?

Customers cannot update their Name and Address via EZ>BUY. If you have moved and/or changed your name and need to update this information, please email a copy of your proof of residency for your current address and a photo ID to ezbuy@cityofchicago.org. For more information on what documents are accepted as proof of residency, please click here. If you have any additional questions, please call 312-74C-LERK (312-742-5375).

Category: 
Error Corrections
Site section: 
Daily Permits

Vehicle Owner Type

Select Individual if you are the owner/lessee of this vehicle and use it for personal purposes.

Select Company if this vehicle is owned or leased under a company's name, whether or not there is commercial lettering on the vehicle.

Category: 
Sticker Details
Site section: 
City Stickers

Search by Plate/DL/VIN - No Results

Select a search option from the dropdown, and then enter your search criteria in the box below. Fill out the Last Name/Company Name and Street Name fields before clicking the Search button. If any of the vehicle information (VIN, License Plate, Make, or Model) that appears in your search result is not correct, please visit an Office of the City Clerk location with your vehicle documentation. If you have moved since your last City Vehicle Sticker purchase, please try searching by the Street Name of your former address. You may update your name and address once you access your record. Do not enter any extra spaces after the text you enter.

SEARCH BY LICENSE PLATE # 

Try searching for your License Plate # exactly as it appears on your State Vehicle Registration ID Card. License Plate #s may contain a hyphen, but no spaces. Once your search result appears, confirm that the VIN, Make, and Model are correct. If you transferred your plate to a different vehicle, you may need to visit an Office of the City Clerk location for a Sticker Transfer. Click here for more details. 

SEARCH BY ILLINOIS DRIVER'S LICENSE/STATE ID 

Try searching for the number at the top of your Illinois Driver's License or State ID. This search will only work if we have your ID on file with your vehicle record. 

SEARCH BY VIN 

Try searching by your Vehicle Identification Number (VIN). You may locate your VIN on your State Vehicle Registration ID Card, vehicle title, insurance card, bill of sale, VSD-190 form, or ST-556 form. 

SEARCH BY PREVIOUS STICKER #

If you are due for renewal, try searching by your Previous Sticker #. You may locate the Sticker # on your City Vehicle Sticker receipt page or below the barcode on the City Vehicle Sticker. 

If you are still unable to locate your record, please click here for information about requesting a new vehicle record creation.

Category: 
Sticker Details
Site section: 
City Stickers

Confirm Resident - Terms and Conditions

Terms & Conditions for Residential Zone Daily Parking Permits
  1. Residents purchasing Daily Permits must reside at a Chicago address, which must be demonstrated through proof of address.
  2. Daily Permits are guest passes that are valid for 24 hours from the date and time of display, on the lower passenger side corner of the windshield.
  3. By law, the date and time must be printed in ink.
  4. There is a purchase limit of thre permit sheets – or 45 Daily Permit sheets – per household per 30-day period.
  5. A customer with multiple residences within a single zone is limited to two Daily Permit sheets – or 30 permits – per 30-day period.
  6. Daily Permits expire on the date printed on the back of the Daily Permit sheets.
  7. Daily Permits are not exchangeable for any other product.
  8. Daily permits are not refundable, whether purchased online or in person.
  9. A customer’s expiration date for their Resident record for their ability to purchase Daily Permits will vary, depending on documentation provided.
  10. Purchasers must not provide false or otherwise misleading information, or attempt to violate the 30 permits per household per 30 days limit.
  11. The Office of the City Clerk reserves the right to temporarily disqualify a purchaser from the program if it is determined they have attempted to violate the rules regulating the Chicago Residential Parking Daily Permit Program.
  12. The Office of the City Clerk reserves the right to void any order – and void shipment of the order – if it is determined a purchase was made fraudulently.
  13. Once an order is placed online, IT CANNOT BE CANCELLED.
  14. Pursuant to State law, individuals are required to notify the Illinois Secretary of State of any address or name changes within 10 days. Failure to do so may affect the purchaser’s ability to buy Daily Permits.
  15. The Office of the City Clerk shall not be held liable for any improper or incorrect use of the information described and/or contained herein and assumes no responsibility for anyone's use of the information.
Category: 
Permit Details
Site section: 
Daily Permits

Daily Passes Search Results Error - Help/Troubleshoot

No Matching records have been found for the Customer Code and Last Name you have provided. Please be sure to enter the Customer Code and Last Name used in your previous Daily Pass purchase.

If you do not know your Customer Code, please go back and click on "No" to search with your Driver's License or State ID# and Last Name.

If you have any further questions or are unsure of what information was used when purchasing your Residential Daily Passes, please call 312-74C-LERK (312-742-5375) or email EZBuy@cityofchicago.org.

If you are purchasing Residential Daily Passes for the first time, please email EZBuy@cityofchicago.org with a copy of your proof of residency and a customer code will be provided to you.

 

Category: 
Permit Details
Site section: 
Daily Permits

Search by Resident DL/SID

Please search for the number at the top of your Illinois Driver's License or State ID and the Last Name that appears on your ID. If the search result is not for your current address, please email a copy of your government-issued photo ID and proof of address to ezbuy@cityofchicago.org. For more information about the documentation we accept, click here.

Category: 
Permit Details
Site section: 
Daily Permits

Search by Customer Code

Your Customer Code is an 8-character code that can be found on the lower right hand side of one of your previously purchased Daily Permit sheets. If you cannot locate your Customer Code, please return to the previous page to search for your Resident record.

Category: 
Permit Details
Site section: 
Daily Permits

Vehicle Sticker Options Late Fee

The late fee is $60 ($30 for Senior-discounted Stickers) and will be applicable to every sale after the end of the grace period. The duration of your grace period depends on your situation. 

First-time City Vehicle Sticker Purchase for this Resident/Vehicle 

Customers have a 30-day purchasing grace period from their vehicle purchase/move-in date. If you are a new resident or have a new vehicle and are attempting to purchase within your 30-day grace period, please email your vehicle documentation to us at Ezbuy@cityofchicago.org or provide it in person

Renewal City Vehicle Sticker

Renewal City Vehicle Stickers have a 15-day grace period; e.g. if a customer's sticker expires April 30, they will not be subject to the late fee or tickets until after May 15. 

Beginning July 1, 2016, the grace period for late fees will be 30 days, but there will no longer be a grace period for tickets. Hence, a vehicle with an expired City Vehicle Sticker may receive a ticket the 1st day the sticker expires, but they will have 30 days to purchase a sticker without getting a late fee penalty.

Category: 
Sticker Details
Site section: 
City Stickers

Vehicle Search Results - Sold

This record has an active City Vehicle Sticker. Please check your Sticker for the expiration month and year. The expiration month and year are printed on your City Vehicle Sticker, the first two numbers indicate the month that your sticker expires and the last two number indicate the year of your sticker will expiration. 

Your record will be available for renewal 45 days before your Sticker expires. If you believe this is marked as Sold in error, please visit an Office of the City Clerk location.

Category: 
Sticker Details
Site section: 
City Stickers

Vehicle Search Results Error link Help/Troubleshoot

WRONG MAKE/MODEL

The Office of the City Clerk determines your make and model by decoding your Vehicle Identification Number (VIN), as provided on your State Vehicle Registration. If your record is displaying a generic model, such as "Passenger," please call us at 312-74C-LERK (312-742-5375).

WRONG VIN/NEW VEHICLE 

If you no longer own the vehicle listed below and have a different vehicle, please visit an Office of the City Clerk location and present your photo ID, the Sticker from your old car, and your new vehicle registration for a Sticker Transfer.

WRONG PLATE

Visit an Office of the City Clerk location to update your plate. If you received a new License Plate on a vehicle for which you already have a City Sticker, please visit a City Clerk location and provide your updated plate registration. There is no additional cost to update your plate number. If your City Sticker is due to expire within two months or less, you must purchase your renewal sticker with the updated plate number.

To update the plate number on your renewal record before purchasing online, please email a copy of your photo ID and updated State Vehicle Registration ID Card to ezbuy@cityofchicago.org, and indicate in the subject and body of the email that you require a "Renewal Plate Update."

Category: 
Error Corrections
Site section: 
City Stickers

Vehicle Owner Renewal Preference - Email

If the email is bounced back as undeliverable, the Office of the City Clerk will immediately and automatically print a paper version of the Courtesy Reminder and mail it to the address provided on the last page.

The email address you provide will be used solely for this purpose and will not be shared with any other party.

Advantages of “Go Green” option:

  • Email renewal notices are more reliable: you never need worry about failing to receive your Courtesy Renewal Reminder due to moving, lost mail, or failed postal delivery.
  • Email is more secure than regular mail, which can be lost or stolen.
  • If you decide to renew in person, you can always print the email and bring it in, or present the emailed information to a sales clerk from your smartphone/tablet.
  • Email is more environmentally friendly.
  • Email greatly reduces the high costs associated with printing and postage of paper forms. 
Category: 
Sticker Details
Site section: 
City Stickers

Search by Plate/DL/VIN

Select a search option from the dropdown, and then enter your search criteria in the box below. Fill out the Last Name/Company Name and Street Name fields before clicking the Search button. If any of the vehicle information (VIN, License Plate, Make, or Model) that appears in your search result is not correct, please visit an Office of the City Clerk location with your vehicle documentation. If you have moved since your last City Vehicle Sticker purchase, please try searching by the Street Name of your former address. You may update your name and address once you access your record. Do not enter any extra spaces after the text you enter.

SEARCH BY LICENSE PLATE # 

Try searching for your License Plate # exactly as it appears on your State Vehicle Registration ID Card. License Plate #s may contain a hyphen, but no spaces. Once your search result appears, confirm that the VIN, Make, and Model are correct. If you transferred your plate to a different vehicle, you may need to visit an Office of the City Clerk location for a Sticker Transfer. Click here for more details.

SEARCH BY ILLINOIS DRIVER'S LICENSE/STATE ID 

Try searching for the number at the top of your Illinois Driver's License or State ID. This search will only work if we have your ID on file with your vehicle record.

SEARCH BY VIN 

Try searching by your Vehicle Identification Number (VIN). You may locate your VIN on your State Vehicle Registration ID Card, vehicle title, insurance card, bill of sale, VSD-190 form, or ST-556 form.

SEARCH BY PREVIOUS STICKER #

If you are due for renewal, try searching by your Previous Sticker #. You may locate the Sticker # on your City Vehicle Sticker receipt page or below the barcode on the City Vehicle Sticker. 

If you are still unable to locate your record, please click here for information about requesting a new vehicle record creation.

Category: 
Sticker Details
Site section: 
City Stickers

Reference Number - Search by Renewal

If you received a Courtesy Renewal Reminder via mail, you can locate the Reference Number below the barcode at the top of the page, above your address. If you received your Courtesy Renewal Reminder via email, your Reference Number will be provided within the body of the email. Enter your Last Name or Company Name EXACTLY as it appears on the Courtesy Renewal Reminder; if it is misspelled, you may edit your name and address once you access your vehicle record.

Category: 
Sticker Details
Site section: 
City Stickers

Reference Number - Search Options

If you received a Courtesy Renewal Reminder via mail, you can locate the Reference Number below the barcode at the top of the page, above your address. If you received your Courtesy Renewal Reminder via email, your Reference Number will be provided within the body of the email.

Category: 
Sticker Details
Site section: 
City Stickers

Ward/Zone Lookup

Use this tool to search by address for Residential Parking Zones.  This tool also provides a link to the Chicago Board of Elections site (for searching for ward information) and a link to a listing of Alderman/Aldermanic Offices.

Category: 
General
Site section: 
Ward/Zone Lookup
City Clerk Content: 

Find your city ward through the Chicago City Board of Elections website. Be sure to look at "Public Officials" tab to find your local alderman. http://www.chicagoelections.com/en/your-voter-information.html

For your residential parking zone, visit: https://webapps1.cityofchicago.org/ezbuy/geoWardLookup.do

Locate a Store

Would you like to purchase in person, or do you need your City Vehicle Sticker, Daily Permits, or Dog Emblem immediately? Click 'Locate a Store' to search for a sales location near you!

Category: 
Purchase Options
Site section: 
Store Locator
City Clerk Content: 

Would you like to purchase in person, or do you need your City Vehicle Sticker, Daily Permits, or Dog Emblem immediately? Click here to search for a sales location near you!

Update Personal Info

This option allows you to update your address for the City Vehicle Sticker you have already purchased so that your courtesy renewal reminder will be sent to your current address. You may also update your renewal preference to email or paper.

If you have moved to a new address, it is recommended that you also update your address with the US Postal Service and the Illinois Secretary of State.

Category: 
Error Corrections
Site section: 
City Stickers

Purchase Dog Registration

It is required for all dogs four months or older to be registered with the City of Chicago. 

Registering your dog with the City of Chicago may help us locate your dog in the event it gets lost.

Dog registration is required to stay at many dog boarding and daycare service facilities and for acquiring permission to enter the Chicago Park District dog-friendly areas.

Per Municipal Code 07-12-140.

For more information, click here.

Category: 
Emblem Details
Site section: 
Dog Registration

Purchase City Vehicle Sticker

All Chicago residents driving and/or parking a vehicle for which they are responsible in the City of Chicago are subject to the Chicago Wheel Tax and must purchase a Chicago City Vehicle Sticker. This includes Chicago residents that maintain their registration outside of the City of Chicago, but use the vehicle in the City. 

Per City ordinance, a $60.00 late fee — $30.00 for senior-discounted Stickers — must be applied to all Chicago City Vehicle Stickers purchased after the end of the designated purchasing grace period (30 days for new Chicago residents/vehicle purchases; 15 days for Sticker renewals). If you moved to Chicago or purchased a vehicle within the past 30 days, please click here for details about documents we accept as proof of move-in date or purchase date. Beginning July 1, 2016, the grace period for late fees will be 30 days, but there will no longer be a grace period for tickets. Hence, a vehicle with an expired City Vehicle Sticker may receive a ticket the 1st day after the City Sticker expires.

Failure to comply with the Chicago Wheel Tax program may result in a $200 ticket per day.

Chicago residents living within an established Residential Parking Zone may be eligible to purchase a Residential Zone permit for their City Vehicle Sticker. 

Per Municipal Code Chapters 3-56-020 and 9-68-020.

For more information, click here.

Category: 
Sticker Details
Site section: 
City Stickers

Purchase Daily Parking Permits

Chicago residents living within an established Residential Parking Zone may be eligible to purchase Chicago Residential Parking Daily Permits, which are guest passes that are valid for 24 hours upon the date and time of display. By law, the date and time must be printed in ink, and the permit must be displayed in the lower passenger corner of the windshield.

Per Municipal Code Chapter 9-68-020.

For more information, click here.

Category: 
Permit Details
Site section: 
Daily Permits